At Nira's Wallets, customer satisfaction is our priority. We are committed to delivering premium-quality products and ensuring a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, you may be eligible for a return, replacement, or refund in accordance with the terms outlined in this policy. By placing an order through www.niras.in, you agree to the following Returns & Refunds Policy.
Return Eligibility
Products may be eligible for return if they are received in a damaged condition, have a manufacturing defect, or if an incorrect item has been delivered. To qualify for a return, the product must be unused, in its original condition, and returned with all original packaging, tags, accessories, invoices, and any complimentary items received with the order.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or refund. Products purchased during clearance sales, promotional campaigns, or marked as non-returnable are also not eligible unless they arrive damaged or defective.
Return Request Process
If you wish to request a return, please contact our customer support within the eligible return period by providing your order number, photographs of the product (if applicable), and a brief description of the issue. Our team will review your request and provide further instructions. Returns sent without prior approval may not be accepted.
Inspection & Approval
Once the returned product is received, it will be carefully inspected by our quality assurance team. If the product satisfies the return eligibility requirements, your return request will be approved for a replacement, refund, or store credit, depending on the nature of the issue and product availability.
Refund Process
Approved refunds will be processed using the original payment method used during purchase whenever possible. Depending on your bank, card issuer, UPI provider, or payment gateway, the refund may take several business days to reflect in your account after it has been processed by Nira's Wallets.
Replacement Policy
If your product is found to be damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability. If the same product is unavailable, we may offer an alternative product of similar value or process a refund at our discretion.
Return Shipping
Where applicable, Nira's Wallets may arrange a reverse pickup through our logistics partners. If reverse pickup is unavailable in your location, you may be requested to ship the product to the address provided by our support team. Eligible return shipping charges may be reimbursed upon verification, subject to our approval.
Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete, or contains an incorrect product, please notify us as soon as possible after delivery with clear photographs of the product, packaging, shipping label, and invoice. This helps us investigate the issue quickly and provide a suitable resolution.
Order Cancellation
Orders may be cancelled before they are dispatched from our warehouse. Once an order has been packed or shipped, cancellation requests may no longer be possible. If eligible, any approved refund for a cancelled order will be processed through the original payment method.
Refund Rejection
Nira's Wallets reserves the right to decline refund or return requests if the returned product does not satisfy the eligibility requirements, shows signs of misuse, accidental damage, unauthorized repairs, excessive wear, missing components, or if false or misleading information has been provided during the return process.
Limitation of Liability
Our responsibility is limited to the replacement, refund, or resolution provided under this policy. Nira's Wallets shall not be liable for any indirect, incidental, or consequential losses arising from the purchase, use, or inability to use our products beyond the remedies specifically described in this policy.
Policy Updates
Nira's Wallets reserves the right to modify or update this Returns & Refunds Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically before making a purchase.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team:
Nira's Wallets
Website: www.niras.in
Email: contact@niras.in
Support: support@niras.in
Phone: +91 0731 2438115
Address: 77/C, Industrial Area, Rau, Indore, Madhya Pradesh 453331, India
By placing an order on www.niras.in, you acknowledge that you have read, understood, and agreed to this Returns & Refunds Policy.
